Except as otherwise agreed by HQ NextGen Hub LLC (the “Seller”, “we”, or “us”), the following terms and conditions apply to any returns of hardware or software products (each, a “Product”) purchased by a customer (the “Customer” or “you”), in addition to any other agreed terms of sale.

1. Standard Return Period

• We accept return requests within fourteen (14) days of the invoice date (“Standard Return Period”).
• Certain Products may not be eligible for return without advance approval from the original manufacturer (“OEM”), which the Customer must obtain directly.

2. Return Material Authorization (RMA)

• Customers must obtain a Return Material Authorization (RMA) Number during the Standard Return Period by providing: invoice number, Product serial number, reason for return, and packaging status.
• No returns will be accepted without an RMA Number.
• Products must be received at our Returns Processing Center within ten (10) days of RMA issuance. Products received after this period will be refused.
• Products shipped without an RMA Number may be returned at the Customer’s expense with no credit or refund issued.

3. Return Conditions

• RMA Numbers must appear on all shipping labels.
• Product packaging must not be defaced or marked.
• Products must be returned with original packaging and all components (manuals, cables, accessories, warranty cards, etc.).
• Missing components may result in restocking fees or refusal of the return.
• Customers are encouraged to use trackable shipping methods (e.g., FedEx, UPS).

4. Defective / DOA Products

• Most Products include an OEM warranty. Customers may be required to contact the OEM directly for repair or replacement.
• Replacements will generally be shipped only after the defective Product has been received, inspected, and accepted by us.
• Upon confirmation of defect, we will either ship a replacement Product or issue a credit.

5. Damaged in Transit

• All Products are inspected before shipment.
• Damage must be noted on the carrier’s delivery record before the driver leaves.
• Customers must retain all packaging and contact HQ NextGen Hub support immediately to initiate a claim.
• Information required: tracking number, damage details, product serial number(s), and photos.
• If the shipment used the Customer’s freight account, HQ NextGen Hub is not responsible for loss or damage—the Customer must file a claim with the carrier.

6. Software

• All software sales are final and non-returnable.

7. Miscellaneous

• Customers are responsible for warehouse service charges, shipping (both directions), and insurance on return shipments, unless due to our error.
• Failure to comply with this policy may result in delayed refunds, restocking fees, or refusal of return.

Contact for Returns:

• Email: sale@hqnextgenhubllc.com