Effective date: 6 September 2025

Welcome to HQ NextGen Hub (“HQ NextGen Hub”, “we”, “us”, or “our”). We are committed to protecting your privacy and handling your personal data transparently and lawfully. This Privacy Policy explains what personal data we collect, how we use it, the choices you have, and your rights. This Policy applies to our websites, apps, portals, and related services that link to it (collectively, the “Services”). By using the Services, you acknowledge this Policy. If you do not agree, please discontinue use.

Who we are

Controller: HQ NextGen Hub LLC (or applicable U.S. entity)

Registered address: 6595 Fellingwood CT Frederick, MD 21703

Contact email: sale@hqnextgenhubllc.com

Privacy Contact: privacy@hqnextgenhubllc.com

What we collect

We collect and process the following categories of data, depending on how you interact with us:

• Identity & Contact Data: name, organization, role, email, phone number, postal address.
• Account Data: username, password (hashed), profile details, preferences.
• Transactional Data: orders, quotes, invoices, payment method metadata (we do not store full card numbers), delivery details.
• Communications: support tickets, emails, chat messages, call notes, survey responses.
• Usage & Technical Data: IP address, device identifiers, browser type, operating system, pages viewed, links clicked, session duration, referral URLs.
• Cookie/Tracking Data: cookies, pixels, SDKs, local storage.
• Marketing & Lead Data: campaign source, opt-in records, event registrations, webinar attendance.
• Location Data: approximate location derived from IP or, if you permit, precise location for app features.
• User-Generated Content: files you upload, forms, comments, or feedback.

We do not seek to collect sensitive categories of data. If a feature requires it, we will request explicit consent and apply enhanced safeguards.

How we obtain data

Directly from you: when you create an account, request a quote, make a purchase, contact support, or subscribe to updates.

Automatically: via cookies, SDKs, and similar technologies when you use the Services.

From third parties: payment processors, logistics partners, analytics/advertising networks, business partners, identity providers (SSO), and public sources.

How we use data (purposes)

We use your data to:

1. Provide the Services: account setup, authentication, orders/fulfilment, service delivery, troubleshooting.
2. Customer support & communications: respond to inquiries, send service notices, handle returns/warranty, and provide security or policy updates.
3. Personalize & improve: remember preferences, recommend content/products, run A/B tests, and optimize performance.
4. Marketing (with controls): send newsletters and product updates, run campaigns, and measure effectiveness. You can opt out at any time.
5. Safety & security: detect/prevent fraud, abuse, spam, and security incidents; protect our rights and users.
6. Compliance: meet legal, tax, and regulatory obligations; maintain business records.
7. R&D and analytics: aggregate or de-identify data to understand usage trends and build better features.

We do not sell personal data.

Cookies & similar technologies

We use first- and third‑party cookies, pixels, and SDKs to operate the site, remember preferences, understand usage, and improve marketing effectiveness.

• Essential cookies: required for core functionality (cannot be disabled).
• Analytics cookies: help us measure and improve the experience.
• Advertising cookies: personalize offers and limit ad frequency.

Your choices: You can manage cookies via our banner/settings and your browser/device controls. If you disable certain cookies, parts of the Services may not function properly.

Sharing & disclosure

We share data with trusted parties under appropriate contracts and confidentiality:

• Service providers: hosting, cloud platforms, analytics, payment gateways, email/SMS providers, customer support tools, logistics, and identity/auth providers.
• Business partners: with your direction or where necessary to deliver a joint solution.
• Legal & compliance: to comply with laws, respond to lawful requests, or protect rights, safety, and property.
• Corporate transactions: during mergers, acquisitions, financing, or asset transfers, subject to continued protections.

We do not sell personal data.

Data retention

We keep personal data only as long as necessary for the purposes described or as required by law. When data is no longer needed, we securely delete or de‑identify it.

Security

We implement administrative, technical, and physical safeguards appropriate to the risk, including access controls, encryption in transit and at rest (where applicable), network segmentation, secure development practices, and regular monitoring. No method of transmission or storage is 100% secure.

Your rights (U.S. residents)

Depending on your state of residence, you may have rights to:

• Know what personal information we collect, use, disclose, and share
• Request a copy (access) of your personal information
• Correct/rectify inaccurate data
• Request deletion of your personal information
• Opt out of the sale or sharing of personal information (we do not sell personal information)
• Opt out of targeted advertising or profiling (where applicable)
• Non-discrimination for exercising your rights

How to exercise: Email privacy@hqnextgenhubllc.com or use our online request form at [link]. We may require verification. We will respond within the timelines required by applicable state laws (e.g., 45 days under CCPA/CPRA).

Children’s privacy

Our Services are not directed to children under 13. We do not knowingly collect personal data from children. If you believe a child has provided data, contact us to delete it.

Third party links & services

Our Services may link to third‑party websites, apps, or services. Their privacy practices are governed by their own policies. Please review them before providing personal data.

Changes to this Policy

We may update this Policy from time to time. Material changes will be notified via email or prominent notice. The “Effective date” above reflects the latest version.

Contact us

For questions or to exercise your rights:

Email: privacy@hqnextgenhubllc.com
Postal: Privacy Office, HQ NextGen Hub, 6595 Fellingwood CT Frederick, MD 21703
Phone: 301-579-4258, If you are a California resident, you may also call our toll‑free number at [301-579-4258] to submit requests.

State specific notices

California (CCPA/CPRA): You may request disclosures, corrections, deletion, and opt‑out of the “sale”/”sharing” of personal information. We do not sell personal information. We honor opt‑out preference signals where legally required.

Virginia (VCDPA): You may request access, correction, deletion, portability, and opt out of targeted advertising or profiling.

Colorado (CPA), Connecticut (CTDPA), Utah (UCPA): You may have similar rights under state laws.

Last reviewed: 6 September 2025